002: Support, Training, and Education at SDS2

Kari Kraus, customer success extraordinaire, joins Doug and Michelle to take us through a day in the life of the SDS2 support team. From fostering users’ daily success to cultivating the next generation of steel detailers through our education initiative, Kari has a hand in it all. Hear her top advice for approaching SDS2 2021, learn how you can help create a pipeline for new detailing talent in your area, and find out what world record Kari holds (hint: it’s not in the number of support emails answered in one day—although she could probably go for that one, too, if it ever becomes a thing). Special thanks to user Brian Jackson at Ardenn Consulting LLC for the Jamaican libations!